Terms & Conditions

Collins & Co

These Terms & Conditions apply to all purchases made through the website of Collins & Co, reachable via info@collinsnco.com.

By placing an order on our website, you agree to the terms outlined below.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded through the website of Collins & Co.

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and information are accurate and up to date.

However:

  • Minor variations in colour or appearance may occur due to screen settings.

  • Typographical errors or pricing mistakes may occur.

  • Collins & Co reserves the right to correct errors at any time without prior notice.

Product images are for illustrative purposes only.

3. Orders & Payment

Orders will only be processed once full payment has been received.

  • Available payment methods may vary depending on your country or region.

  • Customers are responsible for selecting and confirming the payment method available in their location.

  • Collins & Co reserves the right to refuse or cancel orders in cases of suspected fraud or misuse.

4. Processing & Delivery

  • Processing time: 1–3 working days

  • Shipping time: 3–7 working days (depending on destination)

  • Orders are shipped directly from our supplier warehouse in China.

Delivery times are estimates and may vary due to customs procedures, peak seasons, or unforeseen circumstances.

Collins & Co is not responsible for delays caused by postal services, customs authorities, or force majeure events.

5. Returns & Cancellations

For detailed information regarding returns and cancellations, please refer to our separate Return Policy.

Cancellation requests must be submitted as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

6. Liability

Collins & Co shall not be held liable for:

  • Loss or damage during shipping if tracking confirms delivery to the address provided by the customer.

  • Delays caused by third-party carriers.

  • Incorrect delivery details provided by the customer.

Customers are responsible for ensuring that their shipping address is accurate at checkout.

7. Intellectual Property

All website content, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Branding elements

is the property of Collins & Co and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via:

📧 info@collinsnco.com

We aim to respond to all complaints within 5 working days.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from these Terms shall be submitted to the competent court within the applicable jurisdiction.