Shipping & Delivery Policy
Collins & Co
At Collins & Co, we aim to deliver your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
Orders are processed within 1 to 3 working days.
Once your order has been shipped, you will receive a confirmation email including your tracking information, allowing you to monitor your delivery.
Delivery Time
The estimated delivery time is 3 to 7 working days, depending on your location.
While we aim to meet these timeframes, delivery may occasionally be delayed due to:
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High seasonal demand
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Customs procedures
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Carrier delays
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Public holidays
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Unforeseen logistical circumstances
Delivery times are estimates and cannot be guaranteed.
Shipping Method & Origin
All orders are shipped directly from our supplier warehouse in China.
As a result:
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International shipping procedures apply.
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Customs inspections may occur depending on the destination country.
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Import duties or taxes may apply in certain cases, depending on local regulations.
Any customs charges imposed by the destination country are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
The final shipping fee depends on:
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The weight of the order
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The delivery destination
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The selected shipping method
Shipping Responsibility
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If tracking information confirms that the parcel has been delivered to the address provided at checkout, responsibility transfers to the customer.
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Customers are responsible for ensuring that their shipping address is correct at the time of ordering.
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Any address errors must be reported within 24 hours of placing the order.
Collins & Co cannot be held responsible for delivery issues resulting from incorrect address information provided by the customer.
Contact
For any questions regarding shipping or delivery, please contact us at: